Bilingual Regional Warm Line Support Workers – Sudbury (2 openings)

Click here to download the Employment Package

Application deadline extended! Friday, March 31, 2017


Under the direction of the Regional Warm Line Coordinator, the Bilingual Warm Line Peer Support Worker is responsible for operating a pre-crisis telephone support line. This includes assisting callers by listening, talking, and referring them to other community resources. The Warm Line Peer Support worker will provide a continuum of functions, from a recovery-based approach, including: active listening and reflection, building relationships, developing support plans with callers, systems advocacy, symptom management, life skills teaching. In addition, Warm Line Peer Support Worker’s will develop a working knowledge of community resources through Northeastern Ontario and provide assistance in connecting callers to appropriate services.

Job Duties

Provides support to individuals to assist in their recovery:

  • Providing assistance and support to individuals on the phone, using a non-judgmental, strengths-based approach.
  • Recognizing and respecting recovery based philosophy including individual’s right to self-determination and autonomy
  • Making referrals to emergency services (Crisis Program, 911) as required.
  • Referring callers to available community resources, working toward the best interest of the caller as a member of the community.
  • Provides peer support and feedback to co-workers.
  • Assists callers in accessing and obtaining other community resources where needed and appropriate and advocates with and for callers to ensure adequate resources are available.
  • Ensuring callers have information related to rights under the Mental Health Act and other related legislation.
  • Ensuring caller has awareness and understanding of rights relating to services, confidentiality.
  • Ensuring family members are aware of available resources. Where conflicts arise between the wishes of caller and family members, family members are referred to an alternative staff or service.


  • Written and verbal proficiency in both official languages is required
  • Lived experience within the mental health system
  • A diploma, degree or Canadian equivalent in health or a related discipline (Social Service Work, Social Work, Psychology, Humanities, Social Sciences) is considered and asset
  • Familiar with the goals and objectives of NISA/ Northern Initiative for Social Action
  • Have working knowledge of mental health service agencies, including consumer/survivor organizations in Ontario
  • Completion of Wellness Recovery Action Plan (WRAP), Applied Suicide Intervention Skills Training (ASIST), and other Peer Support training is strongly preferred
  • Completion of Standard First Aid with CPR, WHMIS, Workplace Accessibility and Prevention of Violence and Harassment in the Workplace Training is preferred
  • Computer experience, including an ability to use Word, Excel, Publisher and email/internet technologies

Requirements for application submissions:

  • Applicant’s Resume & Cover Letter
  • Completion of Application Screening
  • Completion of Scenario Questions (3)

NISA is strongly committed to employment equity within its organization. We welcome applications from all qualified candidates, including women, Aboriginal people, visible minorities, persons with disabilities and members of sexual minority groups. Members of these designated groups are encouraged to self-identify.