Member Suggestions 

We actively encourage our members to provide feedback on programming, whether it be related to current programs, or suggestions for new ones. Folks can directly speak with Programs Coordinator, Tammy Armstrong, about your suggestions. We’ve also create a feedback form that you can review, fill-in and submit back to us at the office.

Click here to download the member suggestion form. 

Member Feedback and Complaints 

NISA respects the experiences and voices of all members, and is open to hearing suggestions for changes to operations at any time. NISA welcomes feedback, including complaints from our members. They allow us to correct any problems with our service, give us a chance to re-establish our relationship with our members and enable us to learn how to improve our service quality. NISA defines a complaint as any member expression of dissatisfaction with our service. Members have the right to know what they can expect from NISA/Northern Initiative for Social Action’s services. Our complaint handling processes will be consistent with current complaint handling standards. what will happen.

To begin the process of filing a complaint please see Kaarina Ranta, Programs and Operations Manager (705-222-6472 ext. 305 or kranta@nisa.on.ca)

Click here to download the outline of our member feedback and complaints procedure